Please contact us immediately if there is an issue with your product or shipment. No product returns will be accepted unless first approved in writing by Elmet. All returned products must be shipped freight prepaid because collect shipments will not be accepted. Return packaging must be able to protect the product. If the returned products are standard products in a first class condition, the buyer will be re-credited at the invoice amount less a 30% restocking charge. Non-standard products may not be returned. If the returned products are not in a first class condition, then Elmet reserves the right to refuse to accept the return and to reship the product to the buyer at the buyer’s cost.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.